Terms and conditions

1. ACCEPTANCE OF TERMS

By accessing or using our services, you ("User") acknowledge that you have read and agree to be bound by these Terms and Conditions (the "Terms"). If you do not agree to the Terms, please discontinue use of our services.

2. DEFINITIONS

In these Terms, the following words shall have the meanings set out below:

• "We" or "us" means Spin Pug.
• "Our website" means the online platform.
• "Services" means any services provided by us, including but not limited to gaming products and tools.

3. AGE RESTRICTIONS

You must be at least 18 years old (or such higher age as required in your jurisdiction) to use our Services.

4. RESPONSIBLE GAMING

We encourage all Users to adopt responsible gambling practices.

5. ACCOUNT REGISTRATION AND SECURITY

To use our Services, you must create an account by registering on our website. You agree to provide accurate and complete registration information, including your name, email address, and password.

You are responsible for maintaining the confidentiality of your username and password. We reserve the right to suspend or terminate any account that is compromised due to user error.

6. GAMES AND WAGERING

We offer various games through our Services (the "Games"). You agree not to use the Games for wagering on events whose outcomes are known, including but not limited to horse racing or other animal sports where we have a vested interest in the outcome.

You acknowledge that all Games offered by us comply with applicable laws and regulations regarding fairness and randomness. Our Random Number Generators (RNGs) and Game Fairness processes meet industry standards for integrity and impartiality.

7. PAYMENT TERMS

We offer various payment options through our Services, including credit/debit cards, e-wallet services, and cryptocurrency payments. We reserve the right to modify or discontinue any payment method at our discretion.

All transactions made using our Services are final and non-refundable unless otherwise stated in these Terms.

8. GAMING LIMITS

You agree not to exceed gaming limits imposed by us on your account, including but not limited to deposit/withdrawal limits and session time limits. If you attempt to exceed such limits without prior approval from us, we reserve the right to suspend or terminate any transactions.

9. WAGERING RESTRICTIONS

We have implemented various wagering restrictions as a responsible gaming measure. You acknowledge that:

• No single game bet or combination of bets will be allowed if it would result in excessive exposure for you.
• We may impose self-exclusion from specific games, time periods, or entire Services.

10. PAYMENT PROTECTION

We have taken reasonable care to ensure the security and accuracy of payments made through our Services.

However, we are not liable for any losses or damages resulting from payment processing errors, third-party failures, or other unforeseen events affecting our payment systems.

11. COMPLIANCE WITH LAWS AND REGULATIONS

You agree that you will comply with all applicable laws and regulations regarding gaming in your jurisdiction of residence. We reserve the right to modify these Terms as necessary to ensure compliance with evolving regulatory requirements.

12. LIMITATION OF LIABILITY

In no event shall we be liable for any special, indirect, incidental or consequential damages resulting from:

• Use of our Services
• Breach by you of these Terms
• Third-party acts beyond our control

Our liability is limited to the amount payable under applicable laws and regulations.

13. INTELLECTUAL PROPERTY

All intellectual property rights, including but not limited to trademarks, logos, designs, software code, and website content are owned or licensed by us.

You agree not to reproduce, copy, modify or distribute our proprietary materials without prior consent in writing from an authorized representative of ours.

14. CHANGE OF TERMS AND CONDITIONS

We reserve the right to amend these Terms at any time upon written notice provided through our Services or via email. Your continued use of our Services shall be deemed acceptance of such amended terms and conditions.

15. GOVERNING LAW

Any disputes arising from the interpretation or enforcement of these Terms may only be resolved through arbitration using rules established by an authoritative dispute resolution body in our jurisdiction, subject to court intervention if necessary and permitted.

16. DISPUTE RESOLUTION

In case a complaint is filed, we shall investigate and respond within 7 working days. In the event that you are dissatisfied with our decision or wish to escalate your concerns further, please contact us by submitting your request in writing via email.

17. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and us regarding use of our Services.

This contract supersedes all previous agreements between parties on this matter and prevails over any contradictory terms or conditions agreed to otherwise.

We reserve the right, however, to amend these Terms by posting revised version online and making such changes effective for existing Users without separate consent from them.